want Apple to be a reflection of the world around us. As a Customer
Service Advisor, you?ll be supporting many of our popular products,
from iPhones to iPads to MacBooks to desktop Macs. As our customers
first point of contact, you?ll be the friendly voice of Apple,
providing world-class customer service, troubleshooting and technical
support.
We?ll rely on you to listen to our customers and use your technical
knowledge, creativity and passion to meet their needs ? and remind
them that behind our great products are amazing people. We believe our
individual backgrounds, perspectives and passions help us create the
ideas that move all of us forward. We?ll train you to be the best.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Fluent in English AND German
Experience supporting customers via phone, E-mail, chat and/or in
person
Real passion for customer service and ownership of the customer
experience, including comprehensive issue resolution
Handle your own workload and work independently in a dynamic,
constantly changing environment
_ABILITY TO_ maintain a positive attitude through periods of change
Grows with a team where expertise is shared and feedback is encouraged
Effective time management including the ability to multi-task,
organize and prioritize
_ABILITY TO_ research and grasp technical information across multiple
tools while talking with customers
Knowledge of one or more of the following is an advantage: iOS,
smartphone, tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an
eagerness to learn and take on new challenges
Description Description Every ?single day, people do amazing things
at Apple. Here?s your opportunity to do significant work by
providing excellent customer support. At Apple, new ideas have a way
of becoming extraordinary products, services and customer experiences
very quickly. Bring passion and dedication to your job and
there&#**Apply on the website**;s no telling what you could
accomplish. Are you a problem solver who can build rapport easily with
customers?
Do you exceed their expectations with your knowledge and passion for
technology? If you are enamored by the way things operate and are able
to determine how technology works when things go wrong, you could be
Apple&#**Apply on the website**;s next Customer Service Advisor.
_YOU HAVE_ excellent verbal and written communication skills, as well
as the ability to effectively prioritize and manage your time. You can
multitask across systems and applications while analyzing, isolating
and resolving a variety of complex technical issues. You effortlessly
engage, explaining solutions step by step with patience and tailor
your approach to meet the needs of each individual customer. You?re
not only here to help fix technical issues, but also provide an
incredible customer experience.
Do you have what it takes? ?This position comes with competitive pay,
great benefits, eligibility to participate in our company stock plan,
time off and product discounts.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_
? Available to attend approximately **Apply on the website** weeks
of required training on a fixed schedule that may include weekends
? Flexible to work between the hours of 7:**Apply on the website**
a.m. GMT and 9:**Apply on the website** p.m. GMT including weekends
and holidays
? Successful completion of initial training
? Successful completion of a pre-employment assessment and
background check We expect everything from an Advisor that our customers do and we
want Apple to be a reflection of the world around us. As a Customer
Service Advisor, you?ll be supporting many of our popular products,
from iPhones to iPads to MacBooks to desktop Macs. As our customers
first point of contact, you?ll be the friendly voice of Apple,
providing world-class customer service, troubleshooting and technical
support.
We?ll rely on you to listen to our customers and use your technical
knowledge, creativity and passion to meet their needs ? and remind
them that behind our great products are amazing people. We believe our
individual backgrounds, perspectives and passions help us create the
ideas that move all of us forward. We?ll train you to be the best.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Fluent in English AND German
Experience supporting customers via phone, E-mail, chat and/or in
person
Real passion for customer service and ownership of the customer
experience, including comprehensive issue resolution
Handle your own workload and work independently in a dynamic,
constantly changing environment
_ABILITY TO_ maintain a positive attitude through periods of change
Grows with a team where expertise is shared and feedback is encouraged
Effective time management including the ability to multi-task,
organize and prioritize
_ABILITY TO_ research and grasp technical information across multiple
tools while talking with customers
Knowledge of one or more of the following is an advantage: iOS,
smartphone, tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an
eagerness to learn and take on new challenges
Description Description Every ?single day, people do amazing things
at Apple. Here?s your opportunity to do significant work by
providing excellent customer support. At Apple, new ideas have a way
of becoming extraordinary products, services and customer experiences
very quickly. Bring passion and dedication to your job and
there&#**Apply on the website**;s no telling what you could
accomplish. Are you a problem solver who can build rapport easily with
customers?
Do you exceed their expectations with your knowledge and passion for
technology? If you are enamored by the way things operate and are able
to determine how technology works when things go wrong, you could be
Apple&#**Apply on the website**;s next Customer Service Advisor.
_YOU HAVE_ excellent verbal and written communication skills, as well
as the ability to effectively prioritize and manage your time. You can
multitask across systems and applications while analyzing, isolating
and resolving a variety of complex technical issues. You effortlessly
engage, explaining solutions step by step with patience and tailor
your approach to meet the needs of each individual customer. You?re
not only here to help fix technical issues, but also provide an
incredible customer experience.
Do you have what it takes? ?This position comes with competitive pay,
great benefits, eligibility to participate in our company stock plan,
time off and product discounts.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_
? Available to attend approximately **Apply on the website** weeks
of required training on a fixed schedule that may include weekends
? Flexible to work between the hours of 7:**Apply on the website**
a.m. GMT and 9:**Apply on the website** p.m. GMT including weekends
and holidays
? Successful completion of initial training
? Successful completion of a pre-employment assessment and
background check
We need : English (Good)
Type: Permanent
Payment:
Category: Others
